Terms & Conditions

Our conditions are written to be read, not buried. They reflect how we run Shizuka — with clarity and care. If you have a question that isn’t answered here, please get in touch.

Reservations require a full payment at the time of booking.

Accepted cards: Mastercard and Visa. Cheques are not accepted at any stage.

Full cost applies if cancelled within 72 hours of the appointment.

Code Red bush fire days: in the event that a total fire ban Code Red day falls on your scheduled arrival, a full refund will be issued as a gift voucher valid for six months.

To use a gift voucher, To use a gift voucher, call us on +61 3 5348 2030 to make your reservation.

• ・Adults only: Shizuka is designed for guests 18 years and over. We are unable to accommodate children under 16 or infants.

• ・No pets: We are unable to accommodate animals on the property.

• ・Smoking: Shizuka is a non-smoking property. Smoking is not permitted indoors or within the gardens.